Terms and Conditions

1. Service Agreement

Ashby Co. Services provides professional residential, commercial, and property cleaning services throughout Geelong and surrounding areas. By confirming a booking, you acknowledge and agree to these Terms and Conditions.

2. Bookings & Payment

Payment is due upon completion of services unless otherwise agreed in writing.

We accept bank transfer, EFTPOS, and cash payments.

A deposit may be required for selected services, including End of Lease, Move-In/Move-Out, Deep Cleaning, and larger commercial bookings. Deposits secure your appointment and are applied to the final invoice.

Invoices outstanding beyond seven (7) days may incur administration or recovery fees and may affect future bookings.

3. Cancellations & Rescheduling

We understand that plans can change. We kindly request a minimum of 24 hours' notice for any cancellation or rescheduling request.

Bookings cancelled with less than 24 hours' notice may incur a cancellation fee of up to 50% of the scheduled service value.

Missed appointments, or appointments where access cannot be provided, may be charged in full.

4. Our Service Commitment

At Ashby Co., we take pride in delivering a consistently high standard of care and attention to detail.

If you are dissatisfied with any aspect of your service, please notify us within 24 hours so we can review the matter and, where appropriate, rectify any concerns relating to the original agreed scope of work.

Cleaning outcomes are influenced by the condition of the property, the time allocated, and the services booked. Our service commitment applies only to work included within the confirmed booking and operates in addition to your rights under Australian Consumer Law.

5. Property Access

Clients are responsible for ensuring safe and timely access to the property at the scheduled appointment time.

Where access cannot be provided, waiting time, call-out fees, or the full service fee may apply.

6. Scope of Services

To ensure the safety of our team and the quality of our work, Ashby & Co. does not provide:

• Garden or lawn maintenance

• Pest control services

• Mould remediation

• Biohazard cleaning

• Repairs or handyman services

• Heavy furniture relocation

• Any task deemed unsafe by our team

Clients are asked to ensure work areas are reasonably accessible and free from excessive clutter prior to service commencement.

7. Property Care & Liability

Our team exercises the utmost care while working within your property. In the unlikely event of accidental damage, notification must be provided within 24 hours of service completion.

Ashby Co. Services maintains appropriate public liability insurance.

We are not responsible for:

• Pre-existing damage

• Normal wear and tear

• Unsecured fixtures or fittings

• Items of exceptional fragility not disclosed prior to service

Nothing within these Terms excludes any rights available under Australian Consumer Law.

8. Hourly Services & Time Allocations

Many of our services are charged on an hourly basis.

Time estimates provided prior to booking are indicative only and may vary depending on the property's condition, size, and individual requirements.

Where additional tasks are requested during the appointment, extra time and associated charges may apply.

9. Initial, Once-Off & Deep Cleaning Services

First-time, occasional, and deep cleaning appointments often require additional time due to accumulated build-up and detailing requirements.

Service recommendations are provided based on the information supplied at the time of booking. Clients may choose a shorter booking duration; however, cleaning outcomes will be limited to what can reasonably be completed within the allocated timeframe.

Priority will always be given to the areas discussed during the booking process.

10. End of Lease Cleaning

End of Lease cleaning services are completed to a professional standard in accordance with the agreed scope of work.

While we strive to assist clients in preparing a property for final inspection, bond return decisions remain solely at the discretion of landlords, property managers, and agents. As such, bond refunds cannot be guaranteed.

11. Waiting Time

Scheduled appointment times represent reserved time exclusively allocated to your property.

Where our team is unable to commence work due to delays beyond our control, including restricted access, occupants remaining on-site, unavailable keys, or delayed vacating, waiting time may be charged at the standard service rate.

A short grace period may be provided at our discretion.

12. Right to Refuse or Cease Services

Ashby Co. Services reserves the right to refuse or discontinue services where:

• Payment obligations have not been met

• Unsafe, hazardous, or unsanitary conditions exist

• Abusive, threatening, or inappropriate behaviour occurs

• The condition or scope of the property has been materially misrepresented

Any time spent on-site prior to service cessation remains payable.

13. Client Information & Privacy

We respect your privacy and handle all personal information with discretion and professionalism.

Information collected for bookings, quotations, and service delivery is used solely for business purposes and will not be sold or disclosed to third parties except where required by law.

For further information, please refer to our Privacy Policy.

14. Photography & Documentation

By booking a service with Ashby Co. Services, clients acknowledge and consent to the taking of photographs or video recordings of relevant areas of the property before, during, and after service completion.

These records may be used for:

• Quality assurance and service verification

• Documenting property condition and service outcomes

• Training and operational purposes

• Insurance claims and dispute resolution

• Demonstrating work completed where reasonably required

All images and recordings remain the property of Ashby Co. Services and are stored securely.

Photographs containing identifiable personal information, occupants, personal documents, or other sensitive content will not be publicly shared without the client's prior consent.

By engaging our services, clients acknowledge that photographic documentation may be used as evidence of the condition of the property and the work completed by Ashby Co. Services.

15. Accuracy of Information

Clients are responsible for providing accurate information regarding property size, condition, access requirements, and requested services.

Where information supplied differs materially from actual site conditions, service scope, time allocations, and pricing may be adjusted accordingly.

16. Force Majeure

Ashby Co. Services is not liable for delays, cancellations, or inability to perform services resulting from circumstances beyond our reasonable control, including severe weather, illness, injury, equipment failure, power outages, emergencies, or other unforeseen events.

17. Changes to Terms

These Terms & Conditions may be updated periodically. The most current version will always be available on our website and will apply to future bookings.

18. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

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Contact

For any questions regarding these Terms & Conditions, please contact Ashby Co. Services directly.